Leadership is a people sport. The best of the best understand that people do business with people they like. People do business with people they trust, and people do business with those who make them feel special. Please remember this simple, yet transformational, idea: When you take care of the relationship, the money will take care of itself.
In my new book, The Leader Who Had No Title: A Modern Fable on Real Success in Business and in Life (Simon and Schuster), I share a process to build world-class relationships with your teammates and clients that will cause you to have spectacularly strong bonds so that you receive unbeatable results. And it all starts with understanding that the deeper your relationships, the stronger your leadership. People just won’t follow/support/help people they don’t like/trust/respect.
Here are six powerful moves you can make to be the best relationship builder in every room you happen to be in:
1. Give Away What You Most Want. Want more respect from those you work with or from the customers you are fortunate enough to serve? Give them all more respect. Want more appreciation? Give more appreciation away. Hope to have more loyalty? Be exceptionally loyal (in a world where loyalty is a lost art). The best way to influence other people is through the awesome power of your best example. Give away all that you most wish to receive. People will love you for it.
2. Leverage the Power of Circulation. “The business of business is people,” said Herb Kelleher, founder of Southwest Airlines. Yes, we have more technology than ever before and we can access the world’s information with a single Google search, but I think it’s also true that we’ve never been less emotionally connected with people. I’m not talking about being wired through e-mail or cell phones. I’m speaking of real human connections, the kind that cause people to believe in you—and go to the wall to help you win. There is extraordinary power in circulating. Just being out there, having lunch with your teammates and breaking bread with your customers is important. When people get to know you, they’ll be first in line to do some serious business with you.
3. Treat People Like VIPs. By now, you know my main focus as an author and consultant is helping people in organizations “Lead Without a Title.” In these turbulent times we work in, the single best move an organization can make is to develop the leadership talent of every single person at every possible level. Now, anyone can lead, whether they’re the receptionist or the vice president of sales. And one of the defining behaviors of leadership without a title is leaving everyone you meet better than you found them. Be one of those rare people who inspire others to step into their best and raise the game at which they play—regardless of your rank. And treat everyone you know like they are royalty. Common sense? Yes. Common practice? No.
4. Listen Like a Genius. Listening involves more than waiting until the speaker has stopped speaking. Yet, in our hyper-fast world, few people in business have dedicated themselves to being a “wow” of a listener. Here’s the thing: When you become brilliant at listening, people feel that you care about them. When they feel you care about them, they begin to care about you. And when people care about you, your success becomes a part of how they define their success.
5. Say “Please” and “Thank You.” “Manners are the lubricating oil of an organization,” said management guru Peter Drucker. “Please” means “I respect you,” and “Thank you” means “I appreciate you.” To grow your relationships and lead the field, manage your manners so people see that you strongly value them.
6. Focus on Value Generation (versus Ego Gratification). Former President Harry Truman said, “You can accomplish anything in life, provided that you do not mind who gets the credit.” Leave your ego at the door every morning, and just do some truly great work. Few things will make you feel better than a job brilliantly done. And the more you focus on adding value to as many people as possible, the more all those ego pursuits, like a bigger title, more money and greater acclaim, will show up for you in the best of ways. And that would be a good thing.
Tuesday, April 20, 2010
Friday, April 16, 2010
Leadership Traits
One of the most important contributions psychology has made to the field of business has been in determining the key traits of acknowledged leaders. Psychological tests have been used to determine what characteristics are most commonly noted among successful leaders. This list of characteristics can be used for developmental purposes to help managers gain insight and develop their leadership skills.
The increasing rate of change in the business environment is a major factor in this emphasis on leadership. Whereas in the past, managers were expected to maintain the status quo in order to move ahead, new forces in the marketplace have made it necessary to expand this narrow focus. The new leaders of tomorrow are visionary. They are both learners and teachers. Not only do they foresee paradigm changes in society, but they also have a strong sense of ethics and work to build integrity in their organizations.
Raymond Cattell, a pioneer in the field of personality assessment, developed the Leadership Potential equation in 1954. This equation, which was based on a study of military leaders, is used today to determine the traits which characterize an effective leader. The traits of an effective leader include the following:
Emotional stability. Good leaders must be able to tolerate frustration and stress. Overall, they must be well-adjusted and have the psychological maturity to deal with anything they are required to face.
Dominance. Leaders are often times competitive and decisive and usually enjoy overcoming obstacles. Overall, they are assertive in their thinking style as well as their attitude in dealing with others.
Enthusiasm. Leaders are usually seen as active, expressive, and energetic. They are often very optimistic and open to change. Overall, they are generally quick and alert and tend to be uninhibited.
Conscientiousness. Leaders are often dominated by a sense of duty and tend to be very exacting in character. They usually have a very high standard of excellence and an inward desire to do one's best. They also have a need for order and tend to be very self-disciplined.
Social boldness. Leaders tend to be spontaneous risk-takers. They are usually socially aggressive and generally thick-skinned. Overall, they are responsive to others and tend to be high in emotional stamina.
Tough-mindedness. Good leaders are practical, logical, and to-the-point. They tend to be low in sentimental attachments and comfortable with criticism. They are usually insensitive to hardship and overall, are very poised.
Self-assurance. Self-confidence and resiliency are common traits among leaders. They tend to be free of guilt and have little or no need for approval. They are generally secure and free from guilt and are usually unaffected by prior mistakes or failures.
Compulsiveness. Leaders were found to be controlled and very precise in their social interactions. Overall, they were very protective of their integrity and reputation and consequently tended to be socially aware and careful, abundant in foresight, and very careful when making decisions or determining specific actions.
Beyond these basic traits, leaders of today must also possess traits which will help them motivate others and lead them in new directions. Leaders of the future must be able to envision the future and convince others that their vision is worth following. To do this, they must have the following personality traits:
High energy. Long hours and some travel are usually a prerequisite for leadership positions, especially as your company grows. Remaining alert and staying focused are two of the greatest obstacles you will have to face as a leader.
Intuitiveness. Rapid changes in the world today combined with information overload result in an inability to "know" everything. In other words, reasoning and logic will not get you through all situations. In fact, more and more leaders are learning to the value of using their intuition and trusting their own instincts when making decisions.
Maturity. To be a good leader, personal power and recognition must be secondary to the development of your employees. In other words, maturity is based on recognizing that more can be accomplished by empowering others than can be by ruling others.
Team orientation. Business leaders today put a strong emphasis on team work. Instead of promoting an adult/child relationship with their employees, leaders create an adult/adult relationship which fosters team cohesiveness.
Empathy. Being able to put yourself in the other person's shoes is a key trait of leaders. Without empathy, you can't build trust. And without trust, you will never be able to get the best effort from your employees.
Charisma. People usually perceive leaders as larger than life. Charisma plays a large part in this perception. Leaders who have charisma are able to arouse strong emotions in their employees by defining a vision which unites and captivates them. Using this vision, leaders motivate employees to reach toward a future goal by tying the goal to substantial personal rewards and values.
Personal traits play a major role in determining who will and who will not be comfortable leading others. However, it is important to remember that people are forever learning and changing. Leaders are rarely (if ever) born. Circumstances and persistence are major components in the developmental process of any leader. If your goal is to become a leader, work on developing those areas from the list above that you are weak in. For instance, if you have all of the basic traits, but do not consider yourself very much of a people person, take classes or read books on empathy. Get feedback from others on how they see you and what they think you can do to develop those traits. There are many leadership training programs around. Contact your local business school to find one near you.
The increasing rate of change in the business environment is a major factor in this emphasis on leadership. Whereas in the past, managers were expected to maintain the status quo in order to move ahead, new forces in the marketplace have made it necessary to expand this narrow focus. The new leaders of tomorrow are visionary. They are both learners and teachers. Not only do they foresee paradigm changes in society, but they also have a strong sense of ethics and work to build integrity in their organizations.
Raymond Cattell, a pioneer in the field of personality assessment, developed the Leadership Potential equation in 1954. This equation, which was based on a study of military leaders, is used today to determine the traits which characterize an effective leader. The traits of an effective leader include the following:
Emotional stability. Good leaders must be able to tolerate frustration and stress. Overall, they must be well-adjusted and have the psychological maturity to deal with anything they are required to face.
Dominance. Leaders are often times competitive and decisive and usually enjoy overcoming obstacles. Overall, they are assertive in their thinking style as well as their attitude in dealing with others.
Enthusiasm. Leaders are usually seen as active, expressive, and energetic. They are often very optimistic and open to change. Overall, they are generally quick and alert and tend to be uninhibited.
Conscientiousness. Leaders are often dominated by a sense of duty and tend to be very exacting in character. They usually have a very high standard of excellence and an inward desire to do one's best. They also have a need for order and tend to be very self-disciplined.
Social boldness. Leaders tend to be spontaneous risk-takers. They are usually socially aggressive and generally thick-skinned. Overall, they are responsive to others and tend to be high in emotional stamina.
Tough-mindedness. Good leaders are practical, logical, and to-the-point. They tend to be low in sentimental attachments and comfortable with criticism. They are usually insensitive to hardship and overall, are very poised.
Self-assurance. Self-confidence and resiliency are common traits among leaders. They tend to be free of guilt and have little or no need for approval. They are generally secure and free from guilt and are usually unaffected by prior mistakes or failures.
Compulsiveness. Leaders were found to be controlled and very precise in their social interactions. Overall, they were very protective of their integrity and reputation and consequently tended to be socially aware and careful, abundant in foresight, and very careful when making decisions or determining specific actions.
Beyond these basic traits, leaders of today must also possess traits which will help them motivate others and lead them in new directions. Leaders of the future must be able to envision the future and convince others that their vision is worth following. To do this, they must have the following personality traits:
High energy. Long hours and some travel are usually a prerequisite for leadership positions, especially as your company grows. Remaining alert and staying focused are two of the greatest obstacles you will have to face as a leader.
Intuitiveness. Rapid changes in the world today combined with information overload result in an inability to "know" everything. In other words, reasoning and logic will not get you through all situations. In fact, more and more leaders are learning to the value of using their intuition and trusting their own instincts when making decisions.
Maturity. To be a good leader, personal power and recognition must be secondary to the development of your employees. In other words, maturity is based on recognizing that more can be accomplished by empowering others than can be by ruling others.
Team orientation. Business leaders today put a strong emphasis on team work. Instead of promoting an adult/child relationship with their employees, leaders create an adult/adult relationship which fosters team cohesiveness.
Empathy. Being able to put yourself in the other person's shoes is a key trait of leaders. Without empathy, you can't build trust. And without trust, you will never be able to get the best effort from your employees.
Charisma. People usually perceive leaders as larger than life. Charisma plays a large part in this perception. Leaders who have charisma are able to arouse strong emotions in their employees by defining a vision which unites and captivates them. Using this vision, leaders motivate employees to reach toward a future goal by tying the goal to substantial personal rewards and values.
Personal traits play a major role in determining who will and who will not be comfortable leading others. However, it is important to remember that people are forever learning and changing. Leaders are rarely (if ever) born. Circumstances and persistence are major components in the developmental process of any leader. If your goal is to become a leader, work on developing those areas from the list above that you are weak in. For instance, if you have all of the basic traits, but do not consider yourself very much of a people person, take classes or read books on empathy. Get feedback from others on how they see you and what they think you can do to develop those traits. There are many leadership training programs around. Contact your local business school to find one near you.
Thursday, April 1, 2010
Deadly Sins of Negative Thinking
Life could be so much better for many people, if they would just spot their negative thinking habits and replace them with positive ones.
Negative thinking, in all its many-splendored forms, has a way of creeping into conversations and our thinking without our noticing them. The key to success, in my humble opinion, is learning to spot these thoughts and squash them like little bugs. Then replace them with positive ones. You’ll notice a huge difference in everything you do.
Let’s take a look at 10 common ways that negative thinking emerges — get good at spotting these patterns, and practice replacing them with positive thinking patterns. It has made all the difference in the world for me.
10 Deadly Sins of Negative Thinking
1. I will be happy once I have _____ (or once I earn X).
Problem: If you think you can’t be happy until you reach a certain point, or until you reach a certain income, or have a certain type of house or car or computer setup, you’ll never be happy. That elusive goal is always just out of reach. Once we reach those goals, we are not satisfied — we want more.
Solution: Learn to be happy with what you have, where you are, and who you are, right at this moment. Happiness doesn’t have to be some state that we want to get to eventually — it can be found right now. Learn to count your blessings, and see the positive in your situation. This might sound simplistic, but it works.
2. I wish I were as ____ as (a celebrity, friend, co-worker).
Problem: We’ll never be as pretty, as talented, as rich, as sculpted, as cool, as everyone else. There will always be someone better, if you look hard enough. Therefore, if we compare ourselves to others like this, we will always pale, and will always fail, and will always feel bad about ourselves. This is no way to be happy.
Solution: Stop comparing yourself to others, and look instead at yourself — what are your strengths, your accomplishments, your successes, however small? What do you love about yourself? Learn to love who you are, right now, not who you want to become. There is good in each of us, love in each of us, and a wonderful human spirit in every one of us.
3. Seeing others becoming successful makes me jealous and resentful.
Problem: First, this assumes that only a small number of people can be successful. In truth, many, many people can be successful — in different ways.
Solution: Learn to admire the success of others, and learn from it, and be happy for them, by empathizing with them and understanding what it must be like to be them. And then turn away from them, and look at yourself — you can be successful too, in whatever you choose to do. And even more, you already are successful. Look not at those above you in the social ladder, but those below you — there are always millions of people worse off than you, people who couldn’t even read this article or afford a computer. In that light, you are a huge success.
4. I am a miserable failure — I can’t seem to do anything right.
Problem: Everyone is a failure, if you look at it in certain ways. Everyone has failed, many times, at different things. I have certainly failed so many times I cannot count them — and I continue to fail, daily. However, looking at your failures as failures only makes you feel bad about yourself. By thinking in this way, we will have a negative self-image and never move on from here.
Solution: See your successes and ignore your failures. Look back on your life, in the last month, or year, or 5 years. And try to remember your successes. If you have trouble with this, start documenting them — keep a success journal, either in a notebook or online. Document your success each day, or each week. When you look back at what you’ve accomplished, over a year, you will be amazed. It’s an incredibly positive feeling.
5. I’m going to beat so-and-so no matter what — I’m better than him. And there’s no way I’ll help him succeed — he might beat me.
Problem: Competitiveness assumes that there is a small amount of gold to be had, and I need to get it before he does. It makes us into greedy, back-stabbing, hurtful people. We try to claw our way over people to get to success, because of our competitive feelings. For example, if a blogger wants to have more subscribers than another blogger, he may never link to or mention that other blogger. However, who is to say that my subscribers can’t also be yours? People can read and subscribe to more than one blog.
Solution: Learn to see success as something that can be shared, and learn that if we help each other out, we can each have a better chance to be successful. Two people working towards a common goal are better than two people trying to beat each other up to get to that goal. There is more than enough success to go around. Learn to think in terms of abundance rather than scarcity.
6. Dammit! Why do these bad things always happen to me?
Problem: Bad things happen to everybody. If we dwell on them, they will frustrate us and bring us down.
Solution: See bad things as a part of the ebb and flow of life. Suffering is a part of the human condition — but it passes. All pain goes away, eventually. Meanwhile, don’t let it hold you back. Don’t dwell on bad things, but look forward towards something good in your future. And learn to take the bad things in stride, and learn from them. Bad things are actually opportunities to grow and learn and get stronger, in disguise.
7. You can’t do anything right! Why can’t you be like ____ ?
Problem: This can be said to your child or your subordinate or your sibling. The problem? Comparing two people, first of all, is always a fallacy. People are different, with different ways of doing things, different strengths and weaknesses, different human characteristics. If we were all the same, we’d be robots. Second, saying negative things like this to another person never helps the situation. It might make you feel better, and more powerful, but in truth, it hurts your relationship, it will actually make you feel negative, and it will certainly make the other person feel negative and more likely to continue negative behavior. Everyone loses.
Solution: Take the mistakes or bad behavior of others as an opportunity to teach. Show them how to do something. Second, praise them for their positive behavior, and encourage their success. Last, and most important, love them for who they are, and celebrate their differences.
8. Your work sucks. It’s super lame. You are a moron and I hope you never reproduce.
Problem: I’ve actually gotten this comment before. It feels wonderful. However, let’s look at it not from the perspective of the person receiving this kind of comment but from the perspective of the person giving it. How does saying something negative like this help you? I guess it might feel good to vent if you feel like your time has been wasted. But really, how much of your time has been wasted? A few minutes? And whose fault is that? The bloggers or yours? In truth, making negative comments just keeps you in a negative mindset. It’s also not a good way to make friends.
Solution: Learn to offer constructive solutions, first of all. Instead of telling someone their blog sucks, or that a post is lame, offer some specific suggestions for improvement. Help them get better. If you are going to take the time to make a comment, make it worth your time. Second, learn to interact with people in a more positive way — it makes others feel good and it makes you feel better about yourself. And you can make some great friends this way. That’s a good thing.
9. Insulting People Back
Problem: If someone insults you or angers you in some way, insulting them back and continuing your anger only transfers their problem to you. This person was probably having a bad day (or a bad year) and took it out on you for some reason. If you reciprocate, you are now having a bad day too. His problem has become yours. Not only that, but the cycle of insults can get worse and worse until it results in violence or other negative consequences — for both of you.
Solution: Let the insults or negative comments of others slide off you like Teflon. Don’t let their problem become yours. In fact, try to understand their problem more — why would someone say something like that? What problems are they going through? Having a little empathy for someone not only makes you understand that their comment is not about you, but it can make you feel and act in a positive manner towards them — and make you feel better about yourself in the process.
10. I don’t think I can do this — I don’t have enough discipline. Maybe some other time.
Problem: If you don’t think you can do something, you probably won’t. Especially for the big stuff. Discipline has nothing to do with it — motivation and focus has everything to do with it. And if you put stuff off for “some other time”, you’ll never get it done. Negative thinking like this inhibits us from accomplishing anything.
Solution: Turn your thinking around: you can do this! You don’t need discipline. Find ways to make yourself a success at your goal. If you fail, learn from your mistakes, and try again. Instead of putting a goal off for later, start now. And focus on one goal at a time, putting all of your energy into it, and getting as much help from others as you can. You can really move mountains if you start with positive thinking.
Negative thinking, in all its many-splendored forms, has a way of creeping into conversations and our thinking without our noticing them. The key to success, in my humble opinion, is learning to spot these thoughts and squash them like little bugs. Then replace them with positive ones. You’ll notice a huge difference in everything you do.
Let’s take a look at 10 common ways that negative thinking emerges — get good at spotting these patterns, and practice replacing them with positive thinking patterns. It has made all the difference in the world for me.
10 Deadly Sins of Negative Thinking
1. I will be happy once I have _____ (or once I earn X).
Problem: If you think you can’t be happy until you reach a certain point, or until you reach a certain income, or have a certain type of house or car or computer setup, you’ll never be happy. That elusive goal is always just out of reach. Once we reach those goals, we are not satisfied — we want more.
Solution: Learn to be happy with what you have, where you are, and who you are, right at this moment. Happiness doesn’t have to be some state that we want to get to eventually — it can be found right now. Learn to count your blessings, and see the positive in your situation. This might sound simplistic, but it works.
2. I wish I were as ____ as (a celebrity, friend, co-worker).
Problem: We’ll never be as pretty, as talented, as rich, as sculpted, as cool, as everyone else. There will always be someone better, if you look hard enough. Therefore, if we compare ourselves to others like this, we will always pale, and will always fail, and will always feel bad about ourselves. This is no way to be happy.
Solution: Stop comparing yourself to others, and look instead at yourself — what are your strengths, your accomplishments, your successes, however small? What do you love about yourself? Learn to love who you are, right now, not who you want to become. There is good in each of us, love in each of us, and a wonderful human spirit in every one of us.
3. Seeing others becoming successful makes me jealous and resentful.
Problem: First, this assumes that only a small number of people can be successful. In truth, many, many people can be successful — in different ways.
Solution: Learn to admire the success of others, and learn from it, and be happy for them, by empathizing with them and understanding what it must be like to be them. And then turn away from them, and look at yourself — you can be successful too, in whatever you choose to do. And even more, you already are successful. Look not at those above you in the social ladder, but those below you — there are always millions of people worse off than you, people who couldn’t even read this article or afford a computer. In that light, you are a huge success.
4. I am a miserable failure — I can’t seem to do anything right.
Problem: Everyone is a failure, if you look at it in certain ways. Everyone has failed, many times, at different things. I have certainly failed so many times I cannot count them — and I continue to fail, daily. However, looking at your failures as failures only makes you feel bad about yourself. By thinking in this way, we will have a negative self-image and never move on from here.
Solution: See your successes and ignore your failures. Look back on your life, in the last month, or year, or 5 years. And try to remember your successes. If you have trouble with this, start documenting them — keep a success journal, either in a notebook or online. Document your success each day, or each week. When you look back at what you’ve accomplished, over a year, you will be amazed. It’s an incredibly positive feeling.
5. I’m going to beat so-and-so no matter what — I’m better than him. And there’s no way I’ll help him succeed — he might beat me.
Problem: Competitiveness assumes that there is a small amount of gold to be had, and I need to get it before he does. It makes us into greedy, back-stabbing, hurtful people. We try to claw our way over people to get to success, because of our competitive feelings. For example, if a blogger wants to have more subscribers than another blogger, he may never link to or mention that other blogger. However, who is to say that my subscribers can’t also be yours? People can read and subscribe to more than one blog.
Solution: Learn to see success as something that can be shared, and learn that if we help each other out, we can each have a better chance to be successful. Two people working towards a common goal are better than two people trying to beat each other up to get to that goal. There is more than enough success to go around. Learn to think in terms of abundance rather than scarcity.
6. Dammit! Why do these bad things always happen to me?
Problem: Bad things happen to everybody. If we dwell on them, they will frustrate us and bring us down.
Solution: See bad things as a part of the ebb and flow of life. Suffering is a part of the human condition — but it passes. All pain goes away, eventually. Meanwhile, don’t let it hold you back. Don’t dwell on bad things, but look forward towards something good in your future. And learn to take the bad things in stride, and learn from them. Bad things are actually opportunities to grow and learn and get stronger, in disguise.
7. You can’t do anything right! Why can’t you be like ____ ?
Problem: This can be said to your child or your subordinate or your sibling. The problem? Comparing two people, first of all, is always a fallacy. People are different, with different ways of doing things, different strengths and weaknesses, different human characteristics. If we were all the same, we’d be robots. Second, saying negative things like this to another person never helps the situation. It might make you feel better, and more powerful, but in truth, it hurts your relationship, it will actually make you feel negative, and it will certainly make the other person feel negative and more likely to continue negative behavior. Everyone loses.
Solution: Take the mistakes or bad behavior of others as an opportunity to teach. Show them how to do something. Second, praise them for their positive behavior, and encourage their success. Last, and most important, love them for who they are, and celebrate their differences.
8. Your work sucks. It’s super lame. You are a moron and I hope you never reproduce.
Problem: I’ve actually gotten this comment before. It feels wonderful. However, let’s look at it not from the perspective of the person receiving this kind of comment but from the perspective of the person giving it. How does saying something negative like this help you? I guess it might feel good to vent if you feel like your time has been wasted. But really, how much of your time has been wasted? A few minutes? And whose fault is that? The bloggers or yours? In truth, making negative comments just keeps you in a negative mindset. It’s also not a good way to make friends.
Solution: Learn to offer constructive solutions, first of all. Instead of telling someone their blog sucks, or that a post is lame, offer some specific suggestions for improvement. Help them get better. If you are going to take the time to make a comment, make it worth your time. Second, learn to interact with people in a more positive way — it makes others feel good and it makes you feel better about yourself. And you can make some great friends this way. That’s a good thing.
9. Insulting People Back
Problem: If someone insults you or angers you in some way, insulting them back and continuing your anger only transfers their problem to you. This person was probably having a bad day (or a bad year) and took it out on you for some reason. If you reciprocate, you are now having a bad day too. His problem has become yours. Not only that, but the cycle of insults can get worse and worse until it results in violence or other negative consequences — for both of you.
Solution: Let the insults or negative comments of others slide off you like Teflon. Don’t let their problem become yours. In fact, try to understand their problem more — why would someone say something like that? What problems are they going through? Having a little empathy for someone not only makes you understand that their comment is not about you, but it can make you feel and act in a positive manner towards them — and make you feel better about yourself in the process.
10. I don’t think I can do this — I don’t have enough discipline. Maybe some other time.
Problem: If you don’t think you can do something, you probably won’t. Especially for the big stuff. Discipline has nothing to do with it — motivation and focus has everything to do with it. And if you put stuff off for “some other time”, you’ll never get it done. Negative thinking like this inhibits us from accomplishing anything.
Solution: Turn your thinking around: you can do this! You don’t need discipline. Find ways to make yourself a success at your goal. If you fail, learn from your mistakes, and try again. Instead of putting a goal off for later, start now. And focus on one goal at a time, putting all of your energy into it, and getting as much help from others as you can. You can really move mountains if you start with positive thinking.
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